AI Weekly: Digital assistants are changing business, but they still need human help


It’s no secret that AI is being applied to virtually everything, but this was a big week for enterprise conversational AI. Salesforce’s Einstein debuted a platform for businesses to deploy bots on apps and websites, Facebook Messenger is coming to the web, and Microsoft Word now has a Resume Assistant imbued with intelligence from LinkedIn.

Even will.i.am from the Black Eyed Peas has entered the enterprise AI assistant marketplace, following a recent commitment by Cisco to launch an AI assistant dedicated to speaking up in team meetings.

It’s pretty exciting to see Microsoft begin to incorporate insights from LinkedIn into products like Cortana and Microsoft Word. Using AI to determine the best job title to put on a resume can be powerful, as Indeed demonstrated last month at VB Summit, but the most intriguing part of the assistant may be its ability to surface good examples of work experience derived from LinkedIn public profiles written by humans.

Salesforce’s bots can be configured to only operate when a business is closed, and if the bot lacks confidence in its answer to a question or a high-value lead lands on your website, the conversation can be routed to an experienced (human) customer service agent.

On the same day that Facebook’s protocol for the transfer of conversations from bots to humans became available worldwide, Messenger announced a plugin to bring chat to any website — for conversations with both humans and bots.

Machines are getting smarter, but it’s the augmentation of human and machine intelligence that makes these assistants especially useful, both for businesses and prospective employees writing resumes.

For AI coverage, send news tips to Blair Hanley Frank and Khari Johnson, and guest post submissions to Cosette Jarrett — and be sure to bookmark our AI Channel.

Thanks for reading,

Khari Johnson

AI Staff Writer

P.S. Please enjoy this video: The Future of Artificial Intelligence

From the AI Channel

Above: An illustration shows how Resumé Assistant suggests jobs for people based on their work experience.

Microsoft is debuting a new feature for Office 365 subscribers today that’s designed to help job hunters construct sublime resumes. The new Resume Assistant is baked…

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Peter Bordes

Exec Chairman & Founder at oneQube
Exec Chairman & Founder of oneQube the leading audience development automation platfrom. Entrepreneur, top 100 most influential angel investors in social media who loves digital innovation, social media marketing. Adventure travel and fishing junkie.
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