How Apple’s New Business Chat Works


iMessage isn’t just for texting your friends and family anymore. With Apple’s new Business Chat feature, you can now text businesses and brands with your questions right from iMessage. Here’s how it works.

Business Chat is a way for you to easily connect with businesses without jumping through hoops on their website. Instead, you can text them through iMessage and ask your questions there. The feature was originally unveiled during WWDC 2017, but wasn’t released until recently as a new feature in iOS 11.3 (as well as on macOS 10.13.4).

Currently, there are only a handful of businesses that support Business Chat: Apple, Discover, Hilton, Home Depot, Lowe’s, Marriott, Newegg, TD Ameritrade, Wells Fargo, and 1-800-Flowers. Furthermore, it seems that Business Chat is still rolling out slowly to users, as not every supported business worked for me. So keep that in mind.

RELATED: How to Install, Manage, and Use iMessage Apps

To get started, there are several ways you can bring up a Business Chat with a supported brand or business. Some websites have…

Sasha Harriet

Sasha Harriet

As content editor, I get to do what I love everyday. Tweet, share and promote the best content our tools find on a daily basis.

I have a crazy passion for #music, #celebrity #news & #fashion! I'm always out and about on Twitter.
Sasha Harriet

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