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AI is the brains behind more caring customer service

AI is the brains behind more caring customer service

Author: Ben Lamm / Source: VentureBeat Image Credit: Shutterstock.com/BlurryMe Conversational commerce has been a hot topic recently. For quite some time it was linked to virtual assistants, but it has really only gained traction as messaging platforms have...

The way forward with Facebook Messenger bots

The way forward with Facebook Messenger bots

Author: Mike Tanaka / Source: VentureBeat Image Credit: Pixabay From the moment Mark Zuckerberg got on stage at F8 in 2016 and announced the Messenger chatbot ecosystem, innovative brands, agencies, and developers jumped to start testing the waters with...

How data analytics will help us understand chatbots

How data analytics will help us understand chatbots

Author: Nitin Donde / Source: VentureBeat Bots can augment human interaction, create greater business efficiencies, and remove friction from customer interactions. It’s also a market that’s attracting impressive investment dollars, with 180 bot companies...

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