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Know Your Customers In The Digital Age

Know Your Customers In The Digital Age

Source: Dumb Little Man know your customer To know your customers is crucial if you want to provide excellent customer service to make sure your customers come back. Back in the days, when brick and mortar was king, knowing your customers was easy. You would see them...

Your most effective employee could be a chatbot

Your most effective employee could be a chatbot

Author: Scott Horn / Source: VentureBeat Image Credit: Shutterstock.com / charles taylor Advances in artificial intelligence mean chatbots can automate more customer interactions than ever before. According to analyst firm Gartner, the usage of chatbots will...

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