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AI is the brains behind more caring customer service

AI is the brains behind more caring customer service

Author: Ben Lamm / Source: VentureBeat Image Credit: Shutterstock.com/BlurryMe Conversational commerce has been a hot topic recently. For quite some time it was linked to virtual assistants, but it has really only gained traction as messaging platforms have...

Your most effective employee could be a chatbot

Your most effective employee could be a chatbot

Author: Scott Horn / Source: VentureBeat Image Credit: Shutterstock.com / charles taylor Advances in artificial intelligence mean chatbots can automate more customer interactions than ever before. According to analyst firm Gartner, the usage of chatbots will...

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