Email

How to Disable the Unified Inbox (and Grouped Folders) in Outlook 2016 for Mac

By default, the folder list in Outlook 2016 for Mac is grouped into similar folders, which means that folders that are common to all your accounts, such as Inbox, Drafts, Sent Items, and Deleted Items, are grouped together.

The Inbox folder at the top of the folder list combines messages received in the inboxes for all your accounts, and then each separate inbox is listed below that. This allows you to quickly and easily check all your email without having to scroll to access your other accounts. You can also access Drafts, Sent Items, and Deleted Items for all accounts combined. The remaining folders unique to each account are listed further down with each account.

NOTE: The On My Computer folder is used for POP accounts. Messages from all POP accounts are…

13 Rules Regarding Proper Email Etiquette from Around the World

Last month, France enacted a new labor law that gives anyone who works at a company with 50 or more employees the “right to disconnect” from their email. That means that employers actually have to actively enact policies discouraging people from sending or responding to messages outside of typical business hours.

While that ruling may sound like a utopian pipe dream to the many Americans for whom work communication infiltrates early mornings, late nights, and even weekends, it wasn’t such a big leap for the French, who have long valued work-life balance.

Generally, email culture varies widely around the world, from the response times you can expect to the phrasing and tone used. So, if you plan to communicate with colleagues, new clients, or sources from other countries, we’ve rounded up some examples of email etiquette and other quirks to remember to help ensure smooth communication.

1. IN INDIA OR OTHER “HIGH-CONTEXT” CULTURES LIKE JAPAN OR CHINA, PEOPLE ARE LESS LIKELY TO SAY “NO.”

You won’t find many direct declines peppering emails from Indians. People will throw out a “maybe” or “yes, but” to imply “no” without actually saying it. This allows both parties to “save face,” an important cultural concept where both parties avoid an embarrassment that could come from a refusal. For example, if you ask an India-based colleague to Skype at what would be 7 p.m. their time, they may reply with “yes” but then mention that they will push back their dinner plans as a way to signal that the time isn’t actually convenient—that’s your cue to suggest an earlier time.

2. IF AN INDIAN WRITER HAS SOME “DOUBTS,” FEAR NOT.

When you send over a suggestion or a business plan and an Indian colleague responds that they have some “doubts” on the issue, they could very well just mean that they have questions. There are Hindi and Tamil words that effectively mean both, so someone may inadvertently write the former, which comes across as much more negative, when they really mean the latter.

3. BE CAREFUL HOW YOU ADDRESS SOMEONE WHO EMAILS FROM CHINA.

In China, people state their names with their surname first, followed by their given name. It would be rude to call someone only by his or her last name, so a Westerner would have to make sure to switch the order before adding a title (Mr., Ms, etc). However, Chinese people will sometimes preemptively use the Western format when emailing Western companies, which would lead to confusion if the recipient tries to swap the names. When in doubt about someone’s name, ask.

4. AND IN CHINA, EVEN BUSINESS EMAILS MAY BE “CUTE.”

While many Americans see emoticons as unprofessional, the Chinese generally don’t. Porter Erisman, who worked at the Chinese e-commerce giant Alibaba for many years and wrote the book Alibaba’s World about his experience, says that even senior managers would include “all sorts of cute smiley faces and animations” in their emails. “At first it seemed a little strange to me, but by the time I left the company, even I was peppering my internal emails with little emoticons everywhere,” he tells…

How Your Email Subject Lines Can Affect Your Work

Need to write an important email? If you can, avoid composing it on a Monday—but if it can’t wait, make sure to double-check the subject line’s spelling, grammar, and punctuation before hitting the “send” button. As Business Insider reports, a new analysis conducted by email productivity tool Boomerang found that online missives sent on Mondays are more likely to contain subject line errors than digital dispatches crafted on other days of the week. In turn, these emails are less likely to receive a response from recipients.

Boomerang used automated grammar-checking software to scan the subject lines of more than 250,000 emails and monitored their response rate. Not surprisingly, they discovered that Monday—the day we’re settling back into business mode after a weekend away from the office—is when people make the most mistakes.

Stray typos might not seem like a big deal (unless you’re a die-hard grammarian), but Boomerang’s data scientists discovered that they affected reply rate. Mistake-free subject lines had a 34 percent response rate, but emails containing one or more typos in the subject line—think improperly capitalized words, spelling errors, and faulty…